4399 Privacy Policy — Protecting Our Users' Data
User privacy is a core priority for the 4399 platform. This document explains in detail how we collect, use, store, and protect your personal information as a user in Malaysia. Please read it carefully to understand your rights.
Effective date: 1 January 2026. This policy applies to all users accessing the 4399 platform via the website or mobile app.
Information We Collect
Account & Identity Information
During registration, 4399 collects personal information you provide directly, including your full name, active Malaysian phone number, email address, and bank account details required to process payments in Malaysian Ringgit (MYR). This information is used to verify your identity, process deposit and withdrawal transactions, and securely manage your account.
Device, Browser & Usage Data
When you access the 4399 platform, our systems automatically log technical information such as your IP address, browser type, device operating system, access date and time, and pages visited. This data is used for security purposes, fraud detection, and improving the user experience. We also record your betting history and in-account gaming activity to meet internal compliance requirements.
How We Use Your Information
Information collected by 4399 is used solely for the following purposes:
- Account management — processing registrations, verifying identities, and managing your account login and security settings.
- Transaction processing — processing deposits and withdrawals in MYR via FPX, DuitNow, and other supported local payment methods.
- Service communications — sending important notices related to your account, transactions, policy updates, and customer support responses.
- Security and fraud prevention — detecting suspicious activity, investigating potential violations, and safeguarding the integrity of the platform.
- Legal compliance — to comply with Malaysian legal requirements and directives from relevant authorities when required.
- Platform improvements — analysing aggregated usage patterns to improve the platform's functionality, interface, and overall experience for Malaysian users.
4399 will not use your information for third-party marketing purposes without your explicit consent.
Cookies & Tracking Technologies
Types of Cookies Used
The 4399 platform uses cookies and similar tracking technologies to enhance your browsing experience. Session cookies maintain your logged-in status during an active session, while preference cookies store your chosen language and display settings. Analytics cookies help us understand how users interact with the platform so we can make relevant improvements.
User Cookie Controls
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of certain parts of the platform, including the login process and transaction verification. We recommend keeping functional cookies enabled for the best experience.
Data Storage & Security
Technical Protection Measures
All user data on the 4399 platform is protected with SSL encryption during transmission between your device and our servers. MYR payment information and bank account details are handled in accordance with strict security standards. Passwords are never stored in plain text — they are processed using an irreversible cryptographic hashing method.
Access to user data within our internal systems is restricted to staff who require it to carry out their duties, based on the principle of least privilege.
Third-Party Sharing
4399 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Limited data sharing may occur in the following situations: authorised payment processors facilitating MYR transactions; technical service providers bound by confidentiality agreements; and Malaysian legal authorities where required by a valid court order or statutory compliance obligation.
Your Rights as a User & How to Contact Us
Right to Access, Correction & Deletion
As a user of the 4399 platform, you have the following rights regarding your personal data:
- Right to Access — you may request a copy of the personal information we hold in relation to your account.
- Right to Correction — if your information is inaccurate or outdated, you may request a correction through your account settings or by contacting our support team.
- Right to Deletion — you may request the deletion of your account and personal data, subject to record-keeping requirements mandated under Malaysian law.
- Right to Opt Out of Processing — you may opt out of having your data used for certain purposes, such as optional analytics, by contacting us directly.
For any questions about this Privacy Policy or to exercise the rights listed above, please contact the 4399 support team by email: [email protected]
Any changes to this Privacy Policy will be posted on this page with an updated effective date. Continued use of the platform after changes are published will be considered acceptance of the revised policy. This policy is governed by the laws of Malaysia.
Further Questions About Your Privacy?
If you have questions about how 4399 handles your data, check our FAQ section or reach out to customer support: [email protected]